Frequently Asked Questions
Everything you need to know about your journey to glowing results.
Are your products suitable for sensitive skin?
Yes, all products at The Solved Skin are dermatologist-tested and formulated without harsh synthetic fragrances or parabens to ensure they are gentle yet effective for sensitive skin types.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up essentials sooner.
Do you test your products on animals?
Absolutely not. The Solved Skin is 100% cruelty-free. We believe in ethical beauty and never test our formulas or ingredients on animals.
What is your return policy?
We want you to love your skin. If you are not completely satisfied with your purchase, you can return lightly used products within 30 days of delivery for a full refund.
How can I track my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are your containers recyclable?
Sustainability is a priority for us. Most of our primary packaging is made from recyclable glass or BPA-free plastic. Please check the bottom of your bottle for specific recycling symbols.