Returns & Exchanges
At The Solved Skin, we want you to love your glow, which is why we offer a 30-day satisfaction guarantee on all our skincare formulations. If a product isn't the right fit for your skin type, we are here to help with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the product in its original packaging, ensuring the bottle or jar is tightly sealed to prevent leaks during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our laboratory team inspects the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing